First confirm you are using the same account and sign-in method used when the property was created.
Check the account #
If you used Google originally, confirm the correct Google account. If you used email registration, use that account’s sign-in method. A different account may show a different workspace.
Check whether the property was saved #
The current preliminary-check flow requires the account step to save the property and see options. An incomplete check may not have produced a saved record. Return to the workspace and review the available property list before creating another copy.
Contact support safely #
Use Contact with a short description of the problem, approximate time, and property address if needed. Include a redacted error screenshot. Never send your password or one-time code. Ask for help before duplicating several records or sending application documents again.
Related help #
Analyze a Property · Contact STR Advisory
Property and financing outputs are preliminary estimates, not an approval, rate lock, commitment, or guarantee. Eligibility and final terms require professional review and lender underwriting.
