---
title: "Troubleshoot sign-in or a missing saved property"
description: "First confirm you are using the same account and sign-in method used when the property was created. ## Check the account If you used Google originally, confirm the correct Google account. If you used email registration, use that account’s sign-in…"
url: "https://www.shorttermrentaladvisory.com/docs/sign-in-and-missing-properties/"
updated: "2026-10-06"
category: Troubleshooting
---

# Troubleshoot sign-in or a missing saved property

First confirm you are using the same account and sign-in method used when the property was created.

## Check the account

If you used Google originally, confirm the correct Google account. If you used email registration, use that account’s sign-in method. A different account may show a different workspace.

## Check whether the property was saved

The current preliminary-check flow requires the account step to save the property and see options. An incomplete check may not have produced a saved record. Return to the workspace and review the available property list before creating another copy.

## Contact support safely

Use Contact with a short description of the problem, approximate time, and property address if needed. Include a redacted error screenshot. Never send your password or one-time code. Ask for help before duplicating several records or sending application documents again.

## Related help

- [Create an account and sign in](https://www.shorttermrentaladvisory.com/docs/create-account-and-sign-in/)
- [Save a financing option](https://www.shorttermrentaladvisory.com/docs/save-financing-option/)

[**Analyze a Property**](https://app.shorttermrentaladvisory.com/investor/check-options) · [Contact STR Advisory](https://www.shorttermrentaladvisory.com/contact/)

Property and financing outputs are preliminary estimates, not an approval, rate lock, commitment, or guarantee. Eligibility and final terms require professional review and lender underwriting.